Shipping Policy

Last updated: May 25, 2025

1. Shipping Options

At Patel Traders, we offer several shipping options to meet your needs:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	3-5 business days	₹50 for orders under ₹500 FREE for orders above ₹500
Express Shipping	1-2 business days	₹100
Same-Day Delivery	Same day (orders placed before 12 PM)	₹150 (Available only in Ahmedabad)
Bulk Orders	3-7 business days	Custom quote based on order size and location

Note: Business days are Monday through Friday, excluding holidays. Orders placed after 4 PM will be processed the next business day.

We deliver to all major cities and towns across India. Delivery times may vary based on your location:

For international shipping, please contact our customer service team for a custom quote.

Order processing typically takes 1-2 business days. Here's what happens after you place an order:

You'll receive an order confirmation email with your order details.
Our team will process and pack your order within 1-2 business days.
Once your order is shipped, you'll receive a shipping confirmation email with tracking information.
You can track your order by logging into your account or using the tracking number provided in the shipping confirmation email.

Note: During peak seasons (like back-to-school or exam periods), order processing may take an additional 1-2 business days.

We partner with the following shipping carriers to deliver your orders:

BlueDart

DTDC

Delhivery

India Post

The carrier for your order will be selected based on your location and the shipping method you choose.

You can track your order in two ways:

Log in to your account and go to "My Orders" in your account dashboard.
Use the tracking number provided in your shipping confirmation email on the carrier's website.

If you have any questions about your order status, please contact our customer service team with your order number.

Please note the following shipping restrictions:

Same-day delivery is only available in Ahmedabad for orders placed before 12 PM.
Cash on Delivery (COD) is available for orders up to ₹10,000 and may not be available in certain remote areas.
Certain items (like chemicals or large equipment) may have additional shipping restrictions or charges.
We do not ship to P.O. boxes.

While we strive to deliver all orders on time, delays may occur due to:

We will notify you of any significant delays and provide updated delivery estimates.

In the rare event that your package is damaged during shipping or lost in transit:

For damaged packages, please refuse delivery or note the damage when signing for the package.
Take photos of the damaged package and contents.
Contact our customer service team within 48 hours of delivery with your order number and photos.
For lost packages, please contact us if your tracking information hasn't updated in 3 business days or if your package hasn't arrived within the estimated delivery timeframe.

We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us:

Learn about our returns and exchanges process.

View Returns Policy

Find answers to frequently asked questions.

View FAQs

Need help? Our support team is here for you.

Contact Support